Arumugam K

Brand Ambassador of EBAIL | Digital Transformation Services | Data, Insights & Analytics, Digital Engineering & Migrations Platforms | AI/GenAI, Cloud, IOT, Mobility, Cyber Security

Welcome to the official page of

Vice President - Global Delivery & Business Head | Technology Leader | Digital Transformation Expert

Strategic Visionary | Aspiring Executive & Board Member

Headed Product of P&L over

$400M

3000+ FTEs

Headed Team of over

IT industry experience

20+ YEARS

Nature of Business

KPO, BPO & ITO

A seasoned professional with over 16 years of experience in customer advocacy and strategic business operations, I have driven business development activities from initial exploration and presales support (RFP, RFQ, RFI, and proposals) to successful BID management and SQA process improvements across global markets. My expertise has been shared as a speaker at international forums in Prague, Czech Republic, and industry programs for leading technology organizations including Salesforce, Apple, Google, Microsoft, HP, SAP, Snowflake, Cloudflare, Veeam, Exagrid, and Dell Technologies. I operate effectively across diverse geographiesโ€”US, UK, EMEA, APAC, and DOMESTICโ€”excelling in operations, YoY growth, MPC management, funnel creation, and pipeline maintenance. Furthermore, my experience encompasses auditing architectures and solution designs for over 100 complex projects, thought leadership, CoE establishment, capability building, budgeting, planning, and successfully navigating board-room level discussions with CIOs and CXOs to acquire new business and establish alliances.

Programmer : Analysis, design, development & testing

Developed retail merchandise and pricing analytics. Managed healthcare distribution data warehousing. Created telecom sales and churn analytics. Generated telecom billing and prepaid reports. Oversaw manufacturing perishable tooling systems.

Program & Delivery Manager: Successfully oversaw critical projects for Deutsche Bank, Germany (DB Feeds - Retail Banking) and the Roads & Traffic Authority (RTA), Australia (Transport & GIS/Spatial Mapping). Developed a single repository for global general ledger data warehousing (DB Feeds) aligned with GFIS standards. Implemented new business rules globally, and generating comprehensive Business Intelligence reports across all time zones (UK, Europe, & Asia Pacific).

Practice Director - CoE & Delivery Head: Lead the Global Program & Delivery for IOT, BIG-DATA Analytics, and Business Intelligence/Data Warehousing (BIDW). Managed over $30 Million USD in business, steering the career path of 500+ Synteller's, and heading the DWH-BI Center of Excellence (CoE). Strengthed the CoE and Delivery functions through key activities like centralized facility leveraging, business planning, solution development, sales/pre-sales support, and standardization of methodologies and best practices across all deliveries.

Vice President - Global Delivery Head (Digital Transformations, Analytics, BI Solutions & Services): Accountable for a $50 Million USD business portfolio and P&L management, overseeing the career growth of over 700 associates. Lead the Hi-Tech, IoT, and Big Data sourcing initiatives across the EDM, Analytics, Digital (SMAC, M2M, IoT), DevOps, BI, DW, and EAI practices, leveraging Agile methodologies to drive growth, particularly in BFSI projects. End-to-end responsibility for Fulfillments, Pre-sales, establishing the Center of Excellence (CoE), managing Deliveries, and executing Business Development strategies, while centrally focusing on competencies, solution development, strategic alliances, and standardization of methodologies.

Vice President - Global Delivery & Business Head: Managing the Communication, Media & Entertainment (CME) verticals, overseeing Data, Insights, Analytics, Digital Transformation, AI/GenAI, IOT, and BI Solutions, with P&L responsibility for a $400 million business unit and 3000+ FTEs. Driving Agile and BIG-DATA sourcing into EDM, DIGITAL, SMAC, M2M, and DevOps applications, generating over $200 million in business, revenues, and P&L. Guiding the career paths of 1000+ resources. Maintaining end-to-end delivery ownership across key sectors (BFSI, CME, Healthcare, Retail), proactively identifying customer pain points and developing business solutions via the CoE. Furthermore, I'm instrumental in developing the long-term roadmap and business strategy, managing alliances, partnerships, and branding initiatives within the Mphasis & HP family to foster organizational growth.

Professional trajectory

I was honored with 'Digital Experience Strategy of the Year' recognition at the '๐Ÿฎ๐Ÿญ๐˜€๐˜ ๐—˜๐—ฑ๐—ถ๐˜๐—ถ๐—ผ๐—ป ๐—–๐—ซ ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐—ฆ๐˜‚๐—บ๐—บ๐—ถ๐˜ & ๐—”๐˜„๐—ฎ๐—ฟ๐—ฑ๐˜€ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ' organized by UBS Forums Pvt. Ltd. at Taj MG Road, Bangalore.

Please visit the link for more details..

#CXSummit2025 #CXStrategySummit #UBSFCX #CustomerExperience #DigitalExperience #ArumugamK #Mphasis #CXExcellence #UBSForums

Awards & Accolades

It was a honor to be part of Roundtable Conference on Architecting the AI Enabled Enterprise - Orchestrated by Ortus Club and Hosted by the F5 Inc in Bengaluru

Reach Me

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